Privacy Policy

Last Updated: January 29, 2026 | Effective Date: January 29, 2026

1. Information We Collect

1.1 Personal Information

Account Information:

• Email address (required for account creation and authentication)
• Password (encrypted and securely stored)
• Account creation date

Device Information:

• Device ID (used for session management and multi-device support)
• Operating system version
• App version

1.2 VPN Connection Data

Connection Logs (Minimal, Time-Limited):

• Connection timestamps (start/end time)
• Server location selected
• Data transferred (bytes sent/received for billing purposes)
• Connection duration

1.3 Payment Information

• Payment transactions are processed by Stripe, Inc.
• We store: subscription status, plan type, subscription dates
• We do NOT store: credit card numbers, CVV, or full payment details
• Stripe's privacy policy: https://stripe.com/privacy

1.4 Technical Information

• App crash reports (anonymous)
• Performance metrics (connection speed, latency)
• Server load statistics (aggregated, non-personal)

2. How We Use Your Information

2.1 Service Provision

• Establish and maintain VPN connections
• Authenticate your account
• Route your traffic through our secure servers
• Provide customer support

2.2 Service Improvement

• Monitor server performance and reliability
• Optimize server locations and capacity
• Identify and fix technical issues
• Improve app functionality

2.3 Billing & Subscription Management

• Process payments through Stripe
• Manage subscription renewals and cancellations
• Prevent fraud and abuse
• Send billing-related communications

3. Data Retention

Data Type	Retention Period	Reason
Account Information	Until account deletion	Service provision
Connection Logs	30 days	Technical support, abuse prevention
Payment Records	7 years	Tax and legal requirements
Crash Reports	90 days	Bug fixing
Aggregated Statistics	Indefinitely	Anonymous, non-personal

Your Right to Delete: You can request account deletion at any time by contacting support@vg-vpn.com

4. Information Sharing and Disclosure

4.1 We Share Information With:

Third-Party Service Providers:

• Stripe - Payment processing only
• Server Infrastructure Providers - Hosting VPN servers
• Analytics Services - Anonymous usage statistics (opt-out available)

4.2 We Do NOT:

• ❌ Sell your personal information
• ❌ Share your browsing activity
• ❌ Provide data to advertisers
• ❌ Share data with governments except as legally required

5. Data Security

5.1 Encryption

VPN Protocol:

• WireGuard® protocol with ChaCha20-Poly1305 encryption
• 256-bit keys for all cryptographic operations
• Perfect forward secrecy (ephemeral keys per session)

Data Transmission:

• All API communications use HTTPS with TLS 1.3
• Certificate pinning to prevent man-in-the-middle attacks

5.2 No-Logs Policy

We operate a minimal-logging policy:

• No browsing history
• No DNS queries logged
• No connection source IPs stored beyond 30 days
• No traffic content inspection

6. Your Privacy Rights

6.1 Access and Control

You have the right to:

• ✅ Access your personal information
• ✅ Correct inaccurate data
• ✅ Delete your account and data
• ✅ Export your data (portable format)
• ✅ Opt-out of analytics
• ✅ Withdraw consent

6.2 How to Exercise Rights

6.3 California Privacy Rights (CCPA)

California residents have additional rights:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale (we don't sell data)
• Right to non-discrimination

6.4 European Privacy Rights (GDPR)

EU/EEA residents have rights under GDPR:

• Right to access, rectification, and erasure
• Right to data portability
• Right to object to processing
• Right to lodge complaints with supervisory authorities

7. Children's Privacy

VeilGuard VPN is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 18, please contact us immediately at privacy@vg-vpn.com.

8. International Data Transfers

8.1 Server Locations

Our VPN servers are located in:

• 🇩🇪 Germany (Frankfurt)
• 🇬🇧 United Kingdom (London)
• 🇳🇱 Netherlands (Amsterdam - 2 locations)

9. Third-Party Services

9.1 Stripe Payment Processing

When you subscribe, your payment is processed by Stripe:

• Stripe collects: payment card info, billing address, email
• Stripe's Privacy Policy: https://stripe.com/privacy
• We receive: subscription status only (not card details)

9.2 WireGuard® Protocol

Our VPN uses the WireGuard protocol:

• Open-source, independently audited
• Designed for privacy and minimal logging
• More info: https://www.wireguard.com

10. Contact Us

11. Compliance Certifications

VeilGuard VPN complies with:

• ✅ GDPR (General Data Protection Regulation)
• ✅ CCPA (California Consumer Privacy Act)
• ✅ Google Play Developer Program Policies
• ✅ Android VpnService API Guidelines

WireGuard® is a registered trademark of Jason A. Donenfeld.
This privacy policy was last updated on January 29, 2026.